Monday, 29 October 2012
Humiliation at the filling station
Last week, on my way home from work, I dropped into my local filling station to replenish the diesel in my Fiat Punto. Tank fully topped-up, I left the car at the pump and entered the payment kiosk, one which doubles as a mini-market, and joined one of the two queues. Upon reaching the front, I inserted my debit card into the machine to pay the £32.58 owing and tapped in my PIN number.
“Try it again” said the young female cashier, a hint of suspicion in her voice.
Dutifully, I removed my card and inserted it again.
“It won’t accept that card. Have you got another means of payment, sir?” Her manner had instantly changed. The warm, animated young female had transformed into robotic mode, no doubt regurgitating, word-for-word, what she had been taught on a recent staff-training event about dealing with a potential fraudster.
“It worked alright yesterday, and there are funds in the account,” I said, already becoming aware of how unconvincing I must sound, “Can I try it in the other machine?”
I was allowed to obstruct the flow of the other queue to try my debit card in another machine, but it was rejected again. My car was beginning to cause an obstruction on the garage forecourt, other garage users awkwardly manoeuvrering around it.
The girl sighed and, still in auto-pilot, said “You can try the cash-point down the road, but you will have to leave your car here sir.”
By now I was convinced that everyone in the mini-market listening to this exchange had concluded there was a con-man of ‘Robert Redford in The Sting’ proportion in their midst.
After some negotiation, the android behind the counter kindly agreed to let me use their own telephone, located on the counter within ear-shot of everyone in the mini-market, to contact my bank. It was quickly established there had been a block put on my card due to some “suspicious activity” on my account. I was put through to the bank’s fraud department.
The first set of security questions, to confirm I was the person whose name is on the credit card, were a breeze; full name, date-of-birth and full postal address, no problem. But when I was asked to name three current direct debits coming out of my account, my performance deteriorated.
“I don’t know,” I mumbled, “my wife takes care of all that. I think we have a mortgage with the Woolwich Building Society.”
“How much is it for?” asked the interrogator in the fraud department.
“Oh, I don’t know,” I said, it used to be about 770 per month, but I think it’s come down a bit.”
“Do you know your National Insurance Number?”
“Yes, hold on I’ve got it on my mobile phone.” As I fumbled to extract the required number from the “Notes” section of my iPhone, the cashier helpfully put the land-line on speaker-phone so I could respond without having to hold the receiver. Of course, this meant that everyone within a three-yard radius could hear the two-way conversation. I sensed the young girl was beginning to regain some of her animation.
Satisfied that I was not an impostor, the man from the bank (after cautioning me that it is a serious criminal offence not to answer truthfully) began to announce the recent transactions on my account to differentiate the genuine from the fraudulent.
“£250 to Nigerian Leather in Abuja on the 20th October 2012?”
“No, definitely not” I replied, sensing for the first time, that I might be gaining a morsel of credibility with my listeners. “That’s definitely not mine.”
“£38.75 to the Red Lion Public House in Liverpool on the 19th October 2012?”
“Yes that will be mine; we had a pub-lunch last Friday.” I didn’t want my acquaintances in the mini-market to think I was an addled drunk. I needn’t have worried about such trivial matters.
“£80.00 to Naughty America on the 17th October?”
“Umm, I think that might … it could have …”
“Sorry Mr Jones, was that a debit you made or not?”
“Yes it was.” By this point I was avoiding eye-contact with anything human, staring instead at my car left abandoned on the garage forecourt.
“What about £90.00 to Viagra Online Generic Pharmacy on the 15th October?”
Identity established, they transiently lifted the block on my card to allow me to pay for my diesel and, head bowed, I sped from the filling station. My Fiat Punto's thirst for diesel will, from now on, be quenched at a different establishment.
I am participating in the Dude Write Starting Lineup this week where you can find some excellent posts by bloggers who happen to be dudes: http://dudewrite.blogspot.com)